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I ordered a polo shirt on line. It was too big. In my receipt.it says I can return it for exchanges or refund in any jcpenny store or mail it. When I went this morning at Winfield Jcpenny the representative told me they could not do any on line purchases for in store exchanges. I told them it is even written in my receipt that it can be done. Why are they making this hard for customers? Jcpenny just lost my business forever.