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Worst customer service I have ever seen! I bought a pair of shoes on Friday & needed to exchange them for a larger size on Saturday (yes the very next day)! They told me they do not do exchanges & that I couldn't get a refund to repurchase them because I had written a check. I had to wait 10 in order to get the size I needed! So why does their website state they give immediate assistance on returns & exchanges? This is in Appleton, WI Judy D.