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I had a TERRIBLE experience with Barnes and Noble, with their returning rented books situation. This is definitely a company that I will not be renting books from. When I ordered my book I received it with half of it being highlighted and the cover page was bent, overall it wasn't in the greatest shape. Being a first time renter, I didn't realize that you are supposed to notify them when you receive a book that is in that type of condition. So I ended using that book about one time because it turned out that I didn't even need it. So when I returned it I received a big charge for the book because it was damaged. I quickly contacted them and they couldn't even do anything about it even though it was my first time renting. It was just upsetting. I was on the phone with them for about 28 minutes and got transferred 3 times. I would not ever deal with them again. Very poor customer service. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE.