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I bought a Samsung washer and dryer 7/11/2016. The dryer stopped working 2 months ago and since then it has been finger pointing from Samsung to Lowes (the retailer in Mt. Dora, Florida) and back again. I have spent countless hours on the phone with both only to be put off, told to purchase another dryer by Lowes; told by Samsung to test the dryer and plug a lamp into the outlet; then told to get a new outlet. I had electricians over and they installed a new outlet - the dryer still did not work. The electricians opened the back of the dryer to find it burned up - my house and my family could have lost our lives with this dryer. The dryer cannot be repaired and no one wants to help me. Samsung keeps telling me that someone will call me back in 24-48 hours each time I call, but I never receive a call. What can be done? I do not recommend Lowes or Samsung - do not purchase any appliance from either. When I call Lowes customer support, I get left on hold until I hang up - last call I was on hold for 20 minutes and no one ever came back on.