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I've always had good experiences with Nordstrom but however after their no cash back without original receipt is total nonsense. Purchased a pair of jimmy choos with cash and was in a hurry so did not try and walk around with them in store, after I got home I decided they weren't comfortable. I go back and asks for a return with my receipt but no ID and was told they can only give me a gift card. Few days later I couldn't find my receipt but went back with my ID was told I can only get a gift card because I lost my receipt. Now I am determined to find that piece of receipt and never go back to Nordstrom.