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Rude Customer Service at Microsoft Money back guarantee:<br /> It was the first time I spoke to someone at Microsoft and I'm appalled at the customer service at Microsoft. I called regarding a return for Office( Home &amp; student 2016) Edition on 11/30 at around 4PM(PST),Customer service representative was rude &amp; loud, Started shouting on me &amp; when I requested her to slow down, she hung up on me. Still trying to get info regarding that return. Horrible. Microsoft needs to get more customer friendly agents.