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Your process for cancelling a ticket within 24 hours of making the reservation and getting a refund is terrible. I purchased two tickets and have tried to cancel them within 24 hours of purchasing. It makes no sense that this requires two different processes (a phone call to cancel and then an application for a refund). This is ridiculous in this digital age for a process that should be quick and automatic. I have never received any email confirmation of either the cancellations nor my application for a refund. In addition, the application for refund process keeps saying that the ticket is nonrefundable and the request needs to be reviewed and may take 2 billing cycles to get a refund. This is crazy and should just be automatic within the first 24 hours. Please look at Delta's process and see how easy you could make it for customers. I am left feeling uncertain whether I have actually cancelled the flights and have called several times and used up too much of your staff's time just to make sure the flights were cancelled (since I have still not received any confirmations) and now I am waiting for confirmation about the refund. I will not book directly with you again if this is not changed. Expedia has a better process, so I will book through them. <br /> Please, please come into the digital age for your system of online changes!!