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Samsung Note 4, with Samsung 64gb SD card, Verizon network.<br /> Marshmallow update... caused battery issues.... verizon paid to replace it, Samsung refused to.<br /> another software update pushed, used samsung smart switch... FAILED. <br /> Used OTA update... FAILED.<br /> Used Verizon software assist... WORKED.... so I thought.<br /> press power button to unlock screen... takes 4-9 seconds to respond.<br /> Try accessing SD card... NOT FOUND.<br /> Put SD card in laptop - works fine.<br /> Took to experience store, they reflashed software... fixed power button issue, but NOT sd card. Tried card in another device... nothing. Tried again in computer... NOTHING...<br /> Contacted Samsung, they told me it has a ONE YEAR WARRANTY, and this was 18 months in, so OUT OF LUCK.<br /> Eventually I find documentation it has a TEN year warranty, call them back and their foreign agents insist - ONE YEAR. When I quote from the warranty documentation... Oh I see... and they transfer me to someone else!<br /> EVENTUALLY, I get to the correct department who does an RMA for the product<br /> It took me TEN calls, NUMEROUS tweets &amp; messages, and several emails to get them to honor their warranty!<br /> With the Note 7 issues, and the washer issues, you would think they would quickly respond to other warranty issues. NOT SO!<br /> <br /> Samsung went from being #1 in my household, to being NO WAY!<br /> <br /> #SCAMSUNG