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Got 2 outfits for our nephews b- day. They were gifts. They were 1 size to small. We went into the store and tried to exchange them for 1 size bigger same outfits even picked up extra things and were ready to pay the difference. After talking to 2 managers they said no b/c we didn't have a receipt but they had tags on the merchandise and had it on the floor. The manager Marco refused to call his supervisor and said he would say the same thing. His explanation didn't make sense explained that the store would lose $ b/c if in case the merchandise was purchased over 30 days it would be marked off and he would end up paying more in shipping in handling sending the merchandise back. We reminded him the merchandise was out on the sales floor and had not been marked off. He proceeded to say the policy was in front of me ( a laminated paper with small print as if anyone paying for items is going to have time to read it) he added that that they didn't have to remind anyone of their policy when I brought it up, he also said that they don't do returns w/o a receipt gift or not and that he didn't care if we didn't shop there when I expressed my disappointment. He said at this time I'm walking off and left the area. I had purchased others things at the time and returned it all. I'm in shock that Sears is so uncaring for customers. What ever happened to customer satisfaction and common sense? Honestly it's a rip off and They lost a customer of over 20 years