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OMG.....I cannot believe the hassle I have had with Samsung. I bought my top load washer and matching dryer in 2014. Had a problem with water leaking from the washer a month after I bought, Samsung sent out a repair tech to fix it and things were fine. Oct 3rd 2016 the laundry room and adjacent carpeted hallway were flooded. Called Samsung to which they replied...sorry you only have a 1 year warranty on your machine! After much ranting on my part, they finally agreed to have a repairman sent out at their cost and that is another story in itself! They dispatched a repairman from a city that was 100 miles away and I got called to tell me they would not service that far away. Sooooo...back on the phone with Samsung after I did my own research and found a qualified repair tech in my city and told them, it took another week before someone came out. In the meantime, my floors were being ripped up, the washer and dryer were in my garage and I am left with a mess. I want Samsung to go good for the damages that were caused by a small hose that came undone inside the washer. They told me they were opening a claim for me on Oct 4th. They requested I send in the photos of the damage as well they asked for a full report from the service tech along with his pictures of the hose that came off and wanted copies of the damage estimate from the restoration company. I did all that was required of me. I have home insurance but my deductible is $2000.00 which I have to pay. I have called and sent e-mail after e-mail to no avail, they just keep saying no decision has been made on my claim. I the meantime, I learned that this machine is also on the recall list as it is one that could possibly blow apart on the spin cycle. So now I am dealing with two separate issues with this machine....they tell me they will give me $324.00 towards a new Samsung washer.....not on your life! I went into the store where I bought it, they don't seem to care so I approached some people who were looking at the Samsung set and asked them if they were going to buy it, when they replied yes, I told them my story, they then turned and walked out! There's more than one way to skin a cat! Anyone else having this much problem with Samsung....I am ready to get legal advice or go to the media.