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I placed a book order at a physical B&N store and realized about 30 minutes later that I could get the book cheaper elsewhere. I tried to cancel the order, but the store told me there is no way to cancel it; I have to wait until it arrives, then physically return it back to the store. The online customer service told me I can't cancel it with them; I have to call the store and it won't show up on my membership purchases since it was ordered through the store (even though it used my membership number and e-mail address). So, there is effectively no way to cancel a store order.