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My Bluray player BD-J7500 started popping from the Analog out Subwoofer output while playing bluray movies. I sent it in for a warranty repair on October 4. They said no problem found so I called the repair facility at number on the Repair Form I was sent in the mail. They said if I send in a video they would evaluate it and I could send it back in a second time. I spent 4 hours making a series of videos and emailed to the repair supervisor. He said send it back. I called SamSung for a shipping label but they said I would have to wait another week for a callback before I could send it back in. So I mailed it back myself for $15 thinking I could get it fixed sooner. But the repair facility in New Jersey said I needed a new Repair Number so called Samsung again this time had to speak to a supervisor and was transferred to Executive Customer Relations Dept. Got a new repair number and emailed to repair facility supervisor. He emailed back and said the repair number was not usable at their facility and would call Samsung to get a correct repair number. Got unit back second time and although they replaced circuit boards the problem still exists! So called back and after a great deal of back and forth was finally transferred to ECR Dept. Sounded like same lady I spoke to the first time she said she would call the repair facility and determine if I could get an exchange. She at first said she could not reach the repair facility. I called them while still on the phone with her and reached him no problem and stuck my cell next to my desk phone both in speaker mode. Was told by repair facility that on third trip in my bluray player would not be sent back to a tech but rather he would automatically contact Samsung for an Accomodation which would result in an exchange. I was told this would be a store credit of the original purchase price at the place of purchase. I said OK and was provided another shipping label, and I scanned the purchase receipt and sent to her at an email address she provided, and she said she got it. This was October 27. I followed tracking number and unit was received back at repair facility October 31. Nothing happened for 4 days after that and contacted again Friday November 4 (A full month later). Was told by a supervisor that an email had been sent to the retailer and the retailer would contact me within 2 business days. I turned around and called the retailer to find out if they received an email and the answer was no and they said that when Samsung exchanges they usually send another unit. I called Samsung back and now they say I need to wait another 7 days for a replacement to be shipped to my house and I said no this was not our arrangement. They said my unit was not in the Exchange process but was instead at the Service Dept. so they said to wait 24 to 48 hours for a callback. I thought about it the next day and realized this made no sense and so I called back the next day. After explaining to the Rep that I had already waited all of the various waiting periods she placed me on hold several times and then transferred me to ECR Dept. The ECR guy again said I would have to wait 6 to 8 days to receive a replacement and I said forget it I want a refund. He then asked for my sales receipt again and I emailed it back to him again. He then asked if I still had the unit (unbelievable) and I said no I sent it back to repair for 3rd time. He placed me on hold several times and verified the receipt and quoted a refund amount without sales tax, so I asked why sales tax was not included and so back on hold and then quoted a new amount too high but at this point I feel like I earned it so I said "That is fine". So he said Exchange and Refund Department would be in contact in 1 or 2 BUSINESS DAYS, and at that point I will be offered Direct Deposit or a check. That was November 10. Now it is November 11 and I guess I will patiently wait till next Tuesday to see if I get a callback...