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Just had the same experience at Kmart this morning. I am 2 days over the 30 day refund policy. NO refund, NO exchange, NO store credit!!! Unbelievable!! I will also NEVER shop at Kmart again, nor will my Mom (who loves to shop there but I drive so NO she won't be going there again!) This is why they are going out of business. What harm does it do to let customers exchange or have store credit. Worse customer service! I called the 800 number and a rude gentleman told me 30 days only and I guess you made a monetary contribution to Kmart and hung up on me! I will have a smile on my face when I hear they've gone out of business!!!!