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Was told I could pay $27 to pay off my old phone and upgrade to a new one. I specifically asked when my card was being ran that it was only for $27 and assured it was. Got home and realized they actually charged my card $189 and blamed it on a "computer glitch". After HOURS on the phone they finally agreed to issue a refund but told me it could take up to a month to get my money back. BS! You are not going to steal my money and keep it for a month. I called my bank to have the charge disputed as a fraud/theft and have filed a report with the FTC and will be going to the Verizon Store tomorrow to have the police come file a theft charge. Straight up crooks.