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Trying to return a Samsung Note 5 phone that is defective. Having been back to Best Buy 4 times over the past 10 months, it is now caught in a loop for booting that Best Buy says needs to be returned to Samsung. Used the address in their Warranty Information Booklet AFTER confirming the ticket number. Spent our $26 on packaging and mailing. Three days later, it was returned to my home unopened. SAMSUNG REFUSED DELIVERY. After calling back today, I learned that they have to give us a new ticket number and I have to wait for their shipping package to arrive to return the item. This process is already 2 weeks in and we have had to purchase another phone for my husband in the meantime so he could keep working as we own our own company and he cannot be without his phone. This defective Samsung Note 5 worth $799 has caused hours of trouble and time and an additional $176 to date.