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I have a Galaxy s6 Active. The screen broke and it was my fault. I called them to get it repaired and they quoted me $237. I approved an gave them my card number. They emailed me return labels and I sent it to them. A few days later I got an email saying my card has been charged and another email that my phone is on it's way back. When I opened it I was surprised that it was not repaired. I found a letter in the box that they have halted out of warranty repairs with no promise date for restart. Not happy but ok except they charged me $237. I have done 4 chat sessions 3 emails and 1 phone call to try to get it refunded. <br /> <br /> The last email actually contained this &quot;I see the charger amount of $237.01 from you but you couldn't receive it back.&quot; and asked me to call. After talking with the rep (who was actually nice) she tried to escalate it. I then waited on hold for 25 minutes. After that someone came on the phone and gave me a new ticket number with the promise of a returned call. I am not really surprised I have yet to receive a call.<br /> <br /> I am on to my next step. I talked to my bank and I have enough documentation to do a fraudulent charge. I am giving them the rest of today but after that I am going to fraud charge it. With all the documentation I have I think I might social media it.<br /> <br /> I can promise you that I will never purchase anything else from Samsung and I will never recommend them again. I have always pushed their hard drives (and ssds) and TVs to people who ask me (I work in tech).