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I have become unable to get out to stores, etc. and so ordered couple items from Avon sales (stated she is not a consultant, not familiar with their products, just sells them). One eyebrow product is unsatisfactory and she is not interested in having it returned even tho I offered to buy other products from her to make up for the return. Lady stated it costs her too much and the guarantee doesn't cover small items like mine. I will therefore find another way now to get what I need. From what I read here, Avon is not the company it used to be. Sad.