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Ugh, I've shopped and returned with Nordstrom's for years and have never had a problem with returns, especially when I received a gift and took it back with the original tags attached and clearly unused. Not only was I given the third degree, but this young woman had the courage to imply that this return was not from their store, though it was. I understand that some people probably took advantage of their policies in the past, but I think it is unfair and ridiculous for any employee to treat and customers in such a condescending way. Nordstroms used to be a classy place that made life easy for consumers, but this indecent and harmful behaviors today was embarrassing. If nordstroma did change its policy (though the employee told me that nordstroms never returned items without a receipt which was a blatant lie), then I feel that the company should let their customers know ahead of time rather than subjecting them to this unfair mistreatment from their employees who do lie to protect themselves. I'm definitely taking this matter up the corporate ladder because it was too ridiculous to be treated in such a way.