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I have been trying to get this taken care of for a month... I had my phones preordered back in august. got them in the first shipment. I've had promises of emails containing shipping labels or people to pick up the phones.. but nothing seems to ever come out of it and every new time I call Samsung no one ever has any idea what im talking about. i am done with samsung. I bought 2 directly from Samsung.com thinking Samsung is a safe buy, but apparently when you buy directly from them you are screwed. I just want my money back and this nightmare over.