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Samsung doesn't want to refund it's customers on the Note 7 that's what I'm taking from there run around E Commerce dept. I have been trying to send mine back since 9/13th and I get an error message at their look up screen not recognizing my email address and P.O. number. I couldn't reach anybody at E Commerce for weeks I called their number and their recording just kept playing. Finally after 3 weeks I finally got a rep., and got excuses now I have a leader let's see what that person does. Samsung your handling of refunds is horrible and I'll never buy from your company directly ever again. I hope I finally get to send the defected Note 7 back so 8 van get m6 refund!!! Dissatisfied customer.