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Went to SEARS (Harlem &amp; North) thinking they were still a reputable company, not!!!! Placed a SIMPLE order for a washer/Dryer set and got sent on my way after being told that they were not in stock so I would have to wait a week and a half...Okay I'm not happy, but no worries I will have it. Two and a half weeks later, I was phoned by an automated service telling me that delivery was scheduled for 5pm-9pm even though the very first thing I told the sales rep in the store was that I HAD TO HAVE a morning apt, of which she confirmed. The international call center, with their extreme language barriers, indicated I had to be in the store to change the delivery time. Just so happens I was right at the SEARS and paid visit to the major appliances dept, just to be told that they cannot change the appt. This is EXACTLY why I kept the woman on the phone, placed the conversation on speaker for the store reps while they battle it out as to whose responsibility it is to change the time!!! OMGGGGG I could scream just thinking about that day. Needless-to-say, it was Friday, so because the ONLY logical thinking person appeared to be me, I rescheduled the delivery for the following Monday HOPING that someone of authority would ensure the time was changed to AM - WRONG AGAIN!!! I tried contacting the Customer Escalation Dept, and JACK agreed with me, but was obviously not equipped as a SEARS employee to be able to ESCALATE my complaint for immediate resolution. <br /> At the end of the week (Friday), I was assured the delivery FINALLY was rescheduled and that I would receive it in the AM, which unbelievably I did! The delivery person waits until they have brought both machines off the truck and placed into my basement BEFORE he breaks the bad news that he cannot hook up my washer! So in the middle of the floor they left the brand new washing machine!! Apparently, my water valves were corroded (WTH), that was not true, but $10 later we changed them. The delivery guy EXPLICITLY said to call them RIGHT BACK the same day and that they would return Saturday AM to hook it up, as not to void the warranty. Well, I did as directed and need everyone to know that this is NOT how that worked out whatsoever. I was told by yet another international person that they could get someone back out in another WEEK! OMG. I called the store to speak with the rep who sold me this merchandise, and then while working from home, had to stop and go back into the store as no calls were being returned. I get in the store and the sales rep is acting like a cuckoo! I immediately request a Store Manager, there isn't one for that store currently...Problem #1!!! I request the Associate Store Manager, but NEVER got him either...Problem #2! Then I said that is it, I am fed up, please have someone at my house by tomorrow morning before Noon to hook up my washer and if that is not a realistic possibility please make the appropriate appointment to have SEARS' merchandise removed from my home altogether so that I can be credited. On Saturday, the sales rep calls me at 10am like everything is all good between me and SEARS. She tells me that she is STILL TRYING to get someone out to my home by Noon...SAY WHAT?! As if things couldn't have gone any further south, I was on the phone with her while sitting at the PUBLIC LAUNDRAMAT washing my filthy clothes/linen that have been lying around for almost three weeks. I calmly told her not to worry and that the second I left the laundromat I would be in her store with my receipt for a complete credit. During our call the contracted delivery service called me back about their lazy driver and I asked that they come and pick SEARS' merchandise up and the gentlemen immediately obliged, as he could not believe what I had been through either!!!! The pickup was the same day (Sat) between 3pm-5pm, they came at 3:15pm!<br /> I show up in the store for a full credit and the sales rep is back in cuckoo mode as though we had not had a previous conversation that morning. She is calling various people when all I asked her to do is to return my nearly $2K back to my credit card, no doubt concerned about her commission. I could go on, but I feel my BP rising already!!!!! IF YOU ARE CONSIDERING SEARS DON'T DO IT BECAUSE YOU WILL HATE YOURSELF AFTER YOU GET OFF THE ROLLERCOASTER RIDE FROM HELL!!!! I am still three days later receiving automated calls on my cell phone about complications with my delivery - SAY WHAT?!!!! And was told that the credit would take 7-10 business days, but only took 2 mins in the store to take the money!!!!! I still have yet to be able to lodge my complaint with anyone within upper management of SEARS...What a way to run a business!<br /> Realized that my credit is $215.00 less what I actually spent and the return policy states nothing of a restocking fee for items with original packaging, which was picked up out of my alleyway along with the machines. Now I am on the mission of contacting the MIA Associate Store Manager (Brad Miller) if that is even his real name since they play so many games when you are not satisfied with their service or products. I will also be contacting the CEO (Edward Lampert) through the Hoffman Estates, Illinois corporate office for hopefully resolution before I have to take this even further with a consumer report that will cripple this business every time it is viewed.