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Went to Sears today to exchange a brand new pair of dress pants my wife purchased for me. We didn't realize, the exchange policy changed to such strict guidelines. Needless to say, being outside of our "30 Days" they wouldn't exchange a pair of pants that were never worn, had all the tags and receipt for the correct fit. We called corporate, the lady that answered the phone listened to what I had to say, then stated; based on their guidelines and policy if she overrides that policy, she would be terminated!! Needless to say my family will never shop at Sears ever again!!