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I bought an Alienware 17 R3 at the end of June and received it around July 10th. But because I was extremely busy in July (taking three courses this summer and my landlord was selling where I used to live so I had to house hunting and move etc.), I didnt use the laptop much. But it kept giving me blue screens almost every single day since I started to use it. I didnt expect this new laptop was defective and thought it was just some sort of software issues and could be fixed once I ran the Dell System Test because unlike the &quot;traditional blue screen&quot; where the computer totally freeze and you can only press the power button, the &quot;blue screen&quot; Alienware gives says &quot;Your PC ran into a problem and needs to restart etc.&quot;. The laptop became laggy last week so I downloaded the Dell System Test and tried to fix the problem myself. Before I ran the software, there's no message or warning says if you doubt there's problem with your hard drive you should NOT run it, so I ran it, and the primary hard drive died and I lost all my work, study and research materials. And yes I did not back up, I mean, I havent get a chance to ran any big games on it and I only used it at home, if it was you, would you expect a hard drive failure? So I contacted Dell the 2nd day, I told them this laptop is so obviously faulty at the first place and I hope 1. they can fix the laptop and recover my data; or 2. just return this defective laptop for me. Dell replied saying the only thing they can do is to replace the dead hard drive for me, nothing else. If I wanna recover the data, I have to go find 3rd parties and pay the costs myself. And returning the defective laptop is not an option.<br /> I mean, if i changed my mind after 30 days of purchase, of course Dell can refuse to return it. But this laptop costs $3500 and they sent me a defective. I trusted this brand and was really busy so I didnt use the laptop much now it became their excuse to refuse to return the defective product. There are ways to recover data from a dead hard drive but Dell refused to help either, neither are they recovering the data for me nor are they paying for my costs if I ask a 3rd party to recover it.<br /> In conclusion, do NOT trust Dell and Alienware. I paid $3500 and all I got is a defective laptop which lost all my work, study and research materials for this summer. And Dell thinks I deserve it simply because I trusted the brand and did not return it asap!