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Does QVC train their staff in the finance department in how to communicate to customers and get the job done? I've had an ongoing issue for months which shouldn't be so difficult to resolve. But the finance staff called Gerald keeps pro longing it and making things up, so far he has accused me of blocking QVC from my mobile phone?! becos it goes to vm when he calls..but yet I keep calling to get this resolved and he leaves no message or letters. he tells me a box has been sent to me and then weeks later tells me there is no box!! I ordered a tv I waited for months he told me it was delivered to me, then he says a week later it was not! Seriously do your staff know what they are doing?