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The absolute worst customer service ever! I bought the replacement plan for a reason, if my item was damaged it would be fixed or replaced! NOT TRUE, WASTE of MONEY!!! I called them, they were rude and didn't help me one bit. Wouldn't even send me replacement parts. Really KMART, what is the point in buying the replacement plan??? Can you tell me what the purpose is? I will never shop there again! AND THIS IS WHY YOU ARE GOING OUT OF BUSINESS!!!