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Absolutely the worst store to shop in. I bought a Moleskin book light and found that it was slightly bent at the light area- as if the plastic was melted. I went back the next day to exchange the product and was told that I could not because it had been open. That is, in my opinion, the worst customer service response to someone wanting an exchange of the same product. I will never shop Barns & Noble again! Not only is the the product defected but I pretty much lost my money in the end. The personnel are usually nice however, as soon as you aren't buying something or asking where something is located in the store, their true personalities show- and they have no respect for the returning customer or the soon lost ones. Do yourselves a favor and find another place to shop that will offer some form of security for the customer as well as the product.