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I ordered a refrigerator from online-Sears on August 11th.<br /> The money was taken from my PayPal account within an hour.<br /> Refrigerator was to be delivered August 17th between 7:30pm and 11:30pm.<br /> Waited all day August 18th for delivery, none arrived.<br /> Called Sears on August 19th, they told me refrigerator was delivered.<br /> Spent 6-hours on the phone trying to find out what happened to refrigerator.<br /> &quot;I&quot; located refrigerator, it had sat on the dock of the transport company for 3-days.<br /> Called Sears August 20th to reschedule delivery, it took 4 hours to do so.<br /> online-Sears was still trying to convince me refrigerator was already delivered.<br /> Delivery date was set for August 31st.<br /> Delivery dispatcher felt sorry for me, and attempted to deliver on August 24th.<br /> Refrigerator arrived severely damaged on both sides.<br /> I called Sears to reorder refrigerator, they said it won't be delivered until the 31st.<br /> I tried to explain that it was delivered a week early, but was damaged.<br /> It took 6-hours on the phone on August 25th to finally reorder the refrigerator.<br /> I was told it would be delivered on August 31st (I knew I was being lied to).<br /> August 31st came and went, but still no refrigerator.<br /> Called Sears September 1st, was again told that refrigerator had been delivered.<br /> After 5-hours on the phone, I began to eMail all of the executive board, threatening to sue.<br /> Was assigned a &quot;Case Manager&quot; to be my point-of-contact.<br /> Case Manager convinced me to order another refrigerator from him at a 10% discount.<br /> Case Manager promised my PayPal account would be credited back for original order.<br /> PayPal account to be credited in 3 to 5 business days.<br /> Delivery date was set for September 9th.<br /> Refrigerator did not arrive, money for 1st order was never refunded.<br /> Case Manager informs me that 2nd order was canceled, and to expect a refund.<br /> Case Manager attempts to convince me to reorder another refrigerator at a 25% discount.<br /> I refuse to pay for a third refrigerator, since I have not been refunded for the previous two.<br /> It takes the Case Manager a week to credit my Discover card for 2nd refrigerator.<br /> Money for 1st order has not been credited back to my PayPal account.<br /> <br /> I never wanted my money back, I wanted Sears to deliver the refrigerator I paid for.<br /> Sears refuses to deliver a refrigerator to me. (Because I am not Caucasian?)<br /> The only thing I have received from Customer Support, is a promise to refund my money.<br /> <br /> It took Sears less than an hour to process my payment to them.<br /> I was told I would receive a refund in 3 to 5 business days.<br /> A week later I was told it would take 7 to 10 business days.<br /> Two weeks later I was told it would take 10 to 14 business days.<br /> <br /> I was told today, by my Case-Manager Robert Zajac;<br /> My inability to pay for a third refrigerator, is a &quot;lifestyle choice&quot;.<br /> I am retired and on a fixed income, and I am NOT Caucasian.<br /> I do not believe Sears has any intention of refunding my money, ever.<br /> Everybody there is just waiting for me to just give-up, and let them keep my money.<br /> I have spent over 50-hours on the phone, getting passed around like the crabs,<br /> being lied to, disrespected, and finally insulted. . . What next?