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It's actually not an easy online process to return an item. You must speak with a rep to do so and they are clearly trained to give you the run around. After days of calling and getting transferred to the wrong areas I finally got someone who said the email instructions would not be sent to me for 7 business days because they have other customers besides me. Why it's manual process is beyond me. Check out amazon. They seem to handle returns well and they certainly have more customers than me. Samsung is trying to run out the 30 day clock so they can deny my refund. Slimy and underhanded. Don't buy Samsung products.