Report Abuse

Flag a comment for removal



Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

So nordstrom is definitely different these days in all areas. Also what the web site says is entirely different than what one really says in a store. If you even try to return a gift period you end up getting the third degree and exposed to the whole store practically. Like a spectacle. I am not shy but really its not just about trying 4th o refund the correct price like many nordstrom advocates claim its way more. Thats just an excuse they have all been told to use. I was in the store for over an hour and dealt with a total of four employees not to mention the oh so obvious lost prevention boy was literally locking arms with me during whole process as if i was some petty thief or criminal. I was very offended and almost said something to him. I spent over $756 on shoes and handbags now i have a return and im treated as a crook. Definitely lost my business. Never in my life has a security ever been even near me or interested in my business. They need to get it together. I was hoping he did mess with me so i could of filed a suit against him. How offensive and simply odd. No for all you nordstrom die hards i was not doing anything out of the ordinary and i am a huge spender in nordstrom. And i dont return items hardly ever. I went through 20 questions with 4 people told i could get a gift card i agreed then the mic comes over. What a total rude cow. She didnt even listen to the other employees explain or ask the circumstances or try and look up the item. She had a foul look on her face and said i needed a receipt or the credit card number used. Really. How would i know that. U dont give a gift with your credit card number sticking to it for easy returns lol. And she then tried to mock me and asked for gift givers email i didnt know that off too of my head so i said id call her she then said oh good lets make it a girls day. Wow. I was at that point over it and would rather burn the jacket then get a store credit. She then after a whole hour and twenty min goes by tells me no. This procedure is just terrible and totally unpleasant and rude. It doesnt follow any online listed rules it has its own set of rules. I left exhausted and angry. I wasted so much time and felt mentally drained and wanted to return the stuff i just dropped money on. Why give them my business they cant meet me even half way for something so little. Also she tried to tell me i would have to of refunded the item to the gift givers card too not a gift card. I give up. I donated the jacket and cut my losses with nordstrom for good. This was too humiliating to give them another chance