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I bought 2 vinyl albums from a B&N store in Springfield, IL. (I live in Mattoon). Never opened them. One week to the day I visit their Champaign location to return them for store credit. Not a refund but for credit so I could purchase a couple books instead. The woman I talked to (if you could call it that) was rude and condescending in her response telling me that I could only exchange them for the same thing. I reiterated the fact that they weren't opened in the first place and then her tone went down even more by saying that I'd have to go all the way back to Springfield to get a refund. Ain't doing that and ain't buying vinyl from them anymore. I'll stick to Amazon thank you. This happened just yesterday 8/13/2016.