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We purchased a Samsung refrigerator, which I might add was over $2000 - not cheap but for once we didn't shop price and wanted something really nice. What a joke! After about 4 months, one day it just stopped running. Lost a lot of meat and food to spoilage. Since that time, every 5 to 10 days it just turns off without warning. The only way we're aware is when we open it for something and realize it's warm. So Lowes, where it was purchased, sent Samsung to repair it. The repairman didn't know anything about why it was doing that and ordered parts (he even asked my son what he thought needed replacing!). We were told parts would be in within a week. Well, three weeks later we're still waiting, have gone though more food spoiled due to fridge not working, and my son called Samsung screaming. Amazingly 10 minutes after they called and said a repairman would be here that day. This repairman had no idea that a previous repairman had looked at the unit and he completely contradicted everything the first repairman said. This guy told me the computer board was burnt and burning up. When he removed the panel, there was a strong electrical burning smell. He said he would order a computer and it would arrive within 3 to 5 days. Because I was concerned of a possible fire, they brought us a loaner refrigerator, which was half the size of what we purchased and didn't hold half our food. Over a week later, no calls, no nothing. Now we start calling Lowes and Samsung again. Three days later we finally get a call saying that before Samsung orders any parts they need to see our proof of purchase! This should have been supplied to them by Lowes when the first repairman was sent! It has now been about 6 weeks since we first reported the problem and are totally disgusted. We do not want this unit repaired any more. We want a full refund - including for the money we paid for the extended warranty.