Report Abuse

Flag a comment for removal



Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Why does it seem like Sears wants to go out of business? I should have stopped shopping Sears when it took TWO MONTHS to get my pool table I've ordered online.<br /> <br /> Due to my poor judgement I was recently in their store shopping for school clothes. I returned a few things that my grandson did not like not even a week later. Apparently my receipt could not be read (and no it was not damaged in any way), but the cashier asked for my phone number and told me my purchase would come up since I had my &quot;shop my way&quot; account. Well it didn't. The cashier was nice but couldn't do anything and asked for a manager.<br /> <br /> The manager was not helpful at all. In fact she was smug about the whole thing. I told her that it's not my fault that my receipt (barcode and the numbers) could not be read by the system, it was given to me that way. Her exact words were: &quot;maybe it isn't your fault but we still cannot do anything. I don't know what else you want us to do&quot;. When I asked her why the system couldn't find my purchase under my phone number (that I have registered for the rewards account) she just dodged my question and asked &quot;why don't you just donate the clothes to the Goodwill a few blocks from here? We can't do anything.&quot;<br /> <br /> I am shocked as to what Sears deems as good customer service by employing a MANAGER that was so curt and unhelpful. I was as nice as possible, I didn't argue, raise my voice or have an attitude. I did nothing wrong and it angers me that I was treated this way. <br /> <br /> The manager lady can continue to carry on with her poor attitude...one day it will catch up with her, same with the other Sears employees with their poor customer service. One day they will find those doors locked and themselves out of a job. That day is coming soon from what I've heard. In fact I've even witnessed their own employees talking among themselves in the tool department about Sears going out of business when I was there before my last visit. What a way to impress potential customers.<br /> <br /> I know one thing, after 45 years, never again! This is not the Sears I knew.