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I received my order but quickly realized that they were causing me physical harm. I read the packing slip several times and asked my partner to double check me that I had read it right what I needed to do. It said not to return to a store, but send it back using the address label below. There was a line that said something about getting a head start by going online. Why do I need to go online? The packing slip said nothing about *needing* to go online, just initiating. Well, I don't need to alert them. The return box with slip should be fine. <br /> <br /> NOPE. <br /> <br /> I figured that I'd have to pay a few bucks to send the item back. I could understand that. But I was shocked to discover that it cost half the price of this not-cheap item to send it back. I debated for a moment, but no, I couldn't keep it. I was missing some flesh due to the item. So I paid it. <br /> <br /> When I got home, I decided to check around to see what else I could learn. Online I found two other directions about how to handle the item which conflicted each other AND the directions on the packing slip. One said that there would be no refund on shipping. The other said that I could return the item to the store. Well, that sucks. I could have driven this over and paid only a buck in gas to do so. Then there was another line: You can initiate your return online by clicking Online Return.<br /> <br /> Now I clicked the link. After signing in, I was greeted with text saying that my item qualified for free shipping back to them since it had done some damage. What. The packing slip had said nothing about a possibility that Sears would ship the item back to themselves for free. Just to return it by mail, not by going to a store. Yes, I was livid. <br /> <br /> I talked to a rep who told me that I should have known to go online and talk to them about the item. I pointed out about the slip saying nothing about this. I followed their own directions. He jerked me around a bit and then gave me some discount code for something absolutely useless. I then talked to someone else who gave me *most* of the cost of the shipping in points to pay for another order. I don't want to buy anything else from them. I'm still out money that I should not have had to pay per one of their many conflicting policies. <br /> <br /> I wanted a refund. Now I'm &quot;helped&quot; by spending their points on their items. I'll take it as I see that they're not going to take full responsibility for their own terrible work. My family frequented Sears many times over the years and I formally held them in warm regards. But thanks to their own mistakes, this consumer relationship is over.