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let me tell you a funny story, if some of the words or wrong or misspelled blame it on my Dragon. Many years ago well first let me say as many of you may well know when you buy something at a store that you like and then you go back two months later to buy if they no longer have it and will never get it again. I'm going back many years when Sears satisfaction guarantee was in fact forever there was no time frames implemented on it so it was definitely more than 20 years ago. Over the years I had purchased numerous pairs of a die hard work shoe which had a white Phone soul, sometimes I could get it and sometimes I could not because the shoes use the last me about a year or two, so knowing that they would probably not be available ever again I bought three pair, they were about $70 a pair. As I said they lasted me somewhere around a year or two of course making certain repairs during that year like gluing the soul back together or hold it on with duct tape, which I really didn't mind because I love the shoes, particularly because they had a very flat soul which did not pick up mud since I was always coming in from working outside on my form. So I stored my extra pairs of shoes in the closet and every two years I took out a new pair, well when I got to the third pair and opened the box lo and behold phone soul had disintegrated. I took issue back to the store which at that time had a satisfaction guaranteed policy still in existence claim the issue in the computer and said that they could not take it back because it was no longer made and they couldn't find a number to take it back with. I called Sears headquarters somewhere in Chicago I believe that I spoke to the shoe buyer for the entire United States and explain to him what the problem was he said he would take care, and he did; what he did was call the store manager where I bought this shoe and told him to exchange that pair of shoes for any pair of shoes that I wanted. Since they did not have the issue anymore I exchange does shoes for a pair of red wing work shoes which were about $205 I was given shoes and the receipt for the shoes and I took them home, the first time I tried to wear them they gave me a blister on my foot so I was forced to return them and since these current shoes were in the computer - a lady who I bought them from at first did not want to give me a refund that is in cash and she called the store manager he came to the shoe department steam started to come out of his ears and he hurriedly walked away from the shoe lady and over his shoulder said give him the money.. I don't know whether this is good or bad Sears, but that's what happened.