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I made purchases at Sears ($52.97) 4/16/16 with my Sears card. Due to unforeseen circumstances I was not able to get to Sears until 7/26/16 to return the items which were still in the bag, tags still on them and my receipt. I had gone in thinking I could get a credit on my card. I was very disappointed to find out I could not. I have been a loyal customer for over 30 years and this is not the way to treat loyal customers......your executives should and must rethink this policy. As I walked around the store this day and on other days this past year - I saw fewer and fewer customers.....I wonder why....oh, maybe it's your policies. Also, you have really no staff to talk about in these stores. I waited for 10 minutes in one department for help and had to go chase someone down who could help me. My days at Sears are just about over.........since this is the way you are treating VALUABLE AND LOYAL CUSTOMERS.