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I have been a loyal customer of Sears for many years but I'll no longer shop there. This new return policy is ludicrous and very poor business for a company trying to stay afloat among competitors. I made a purchase for 32.07 on May 25th and tried to return it at a Sears store (with my receipt and tags attached) on July 27th.. I didn't expect to get my money back as I saw the 30 day return policy but NOWHERE does it say that there are no exchanges or store credit offered! The employee apologized and gave me the phone number and said they would resolve my issue, would email me a return label to send in my items by mail. When I called the number I spoke to someone named Lisa(?) or Liza(?) explained my issue and that I only wish to have store credit.. Not only was she arrogant and rude she absolutely refused to honor my request, said that the register won't allow them to give store credit or exchange past 30 days. I've worked in retail stores for over 20 years and I know very well that a manager can override this if they wish! Not even discount stores treat their customers this way! It's no wonder Sears is on it's last leg and with this new policy it surely won't be long.. Good riddance!