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I purchased Bassett furniture from JCPenney.The set is not even 3 months old and the pilloes are sagging and there is a run in the material.We paid over $3000.00 for this set and we are very very upset that we can not return it.They sent out a "Specialist " who said it was normal wear.We are senior citizens,no kids or pets,the set is 3 months old what is it going to look like at 3 years old? HELP!