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Sears sent me the wrong fridge part ON PURPOSE. I'm out $20 shipping, and the part refund is taking forever. I'm wondering if Sears Parts Direct is running a scam? They're getting the free use of customers' money for the months it takes them to issue refunds, and there is no explanation as to why they send out the wrong part so frequently.<br /> <br /> In my case, I saved the online &quot;chat&quot; and also took cellphone photos of the correct part - as the chatperson and I agreed it was the right part. Lo and behold, a completely DIFFERENT part arrived via UPS! I'm 100% sure that either a) Sears Parts Direct has trained chimpanzees to put customers' orders into the shipping boxes, or b) Sears Parts Direct knows full well they're sending customers the wrong parts, and are profiting from the free use of customers' money for the months it takes them to issue refunds.