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I fully agree with all of the unhappy Sears shoppers regarding their ridiculous return policy. If an item has tags on it and is resellable, Sears should allow a return or an exchange with a receipt. Life gets busy and there are also extenuating circumstances. These people are not cry babies, they just want a fair return. I bought 2 pairs of shoes. I had to order one of the pairs and it didn't arrive for two weeks. That only afforded me 14 days for a return; however, this was a mute issue. Due to a health crisis, I wasn't able to even look at the shoes for a month. Following the illness I realized that I would never be able to wear one of the pairs of shoes due to their height. I found with the other pair that one of the straps was broken. These were expensive shoes. Upon reading these posts I know that even with a receipt, it would be fruitless to attempt to exchange or return them. Sears obviously doesn't care about customer satisfaction. Other than greed, there isn't a single reason that I can see for this ridiculous return policy. This isn't smart business on the part of Sears. I will spend my dollars at a store that understands that life isn't perfect and we all aren't able to get back to a store in 30 days!