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My husband and i were so excited to get a new samsung washer since our old one stopped working and we were going to the laundromat until we could save up enough money for a new one. It worked great for about 2 months. The dryer stops after the wash cycle and doesnt spin. It changes the load size to extra large as well. Its very odd. We set up a service visit with samsungs repair company &quot;service quick&quot;. The first visit scheduled, nobody came. I kept calling to get an ETA and was told, 30 minutes to and hour but no one ever showed. The next visit the repairmen came without the parts to fix it and even said when they got out of the vehicle &quot;we dont actually have the parts to fix it today, but we figured we'd take a look&quot; so after about 30 seconds of him pushing buttons he said they could schedule for the next week and will bring the part. Visit 3 they came, were replacing the control board(what they said needed to be replaced) and turns out theyre missing parts, so we schedule another appointment. Visit 4 they come with the rest of the parts, are working on the washer for about an hour and turns out, they cant fix it - its a software problem. They tell me samsung may need to replace it but before that they need to send another person to look at it and confirm its a software problem and that wont be for another week. <br /> <br /> I dont want it replaced, especially since the service tech told me this is a common issue with this model. I want a refund so i can buy another product. All our main electronics are samsung and i feel sad saying ill never purchase another samsung product again. This has been a nightmare. Im not looking forward to doing my laundry at the laundromat for the next however long. Fix this