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Went to do and even exchange on flip floops for my nephew which we got the same day. Still tags on and in bag. Just at the moment could not find the receipt. And the customer service girl was rude and had an attitude. In fitchburg, Ma. Think name was Wendy. Cant really remember. She said she could look it up with the rewards info and gave it and still did not show up. Then she said she tried with the credit card that was use and still did not show up. It was ridiculous, $4.99 for floops and couldnt even do an exchange for a bigger size cause of no receipt. Its not like there are any other Kmarts around and its still in the bag with tags on. Another good reason not to shop there for me and my family. I can understand a no return but not to be able to do a exchane or even a store credit. Thats just dumb. All i can say is thank god i managed to find the receipt in my cousins car and when i went back, same girl with a smug/attitude on her face. Im so done with Kmart.