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I worked at Sears in the early 80's in the Men's Department and then I was transferred to Customer Service Deptpart. Back then we bent over backwards to satisfy a Customer. I've been loyal to Sears for 30 years, but no longer. I've been having a problem with a issue with a riiding Mower. I bought it 3 weeks ago and they will not let me exchange it because of engine problems. I have been calling them for 4 Days and all that happens is that I get transferred to someone in India or Pakistan with a fake name that tells me they can't do it. And wait on hold for 40 minuntes . So I ask when someone can come out and fix it, my grass is already about a foot tall, So July 29th...wheeeeeee....my grass will be 3 feet tall by then...lwhos going to pay for that? No wonder they are going out of Bussines! I will never by anything at Sears again.