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I couldnt agree more. All these ex employees that keep defending the retailer need to stop. All stores im sure have problems with scammers and high return volume. But that should be dealt with by hiring better more skilled employees who know how to weed them out. I worked in retail for ten years and it doesnt take much to figure out a person is up to something. Either way punishing the 99% of notmal shoppers is ridiculous. I also had a problem at Bellevue Square returning a high end item I used a card that I no longer carried due to divorce and they made this big comotion about me needing to.get in touch with.my ex husband to get the new card number or a letter of why im not using it. ARE YOU KIDDING ME. NOT ONLY.IS THAT HIGHLY INCONVENIENT. BUT I DO.NOT LIKE ANYONE TELLING ME TO CONTACT MY EX HUSBAND. and over a refund. Lol. Nordstrom you say your just trying to help and work with you, but no your not your trying your hardest to be difficult even when a situation deems important to correct. I too want to speak to district manager. Not the store manager because mr steve wilkos never even made it down to help me. Instead some intimidating big man came to try and tell me the SAME CRAP THE EMPLOYEE SAID. I dont want a gift card. I paid with my old joint account and do you need to see my divorce papers too. Horrible experience. I thought bellevue to be a superior nordstrom store. Now not so much. Customer service is garbage and lose the pretentious self centered attitudes you all carry. I saw onegirl watching in Point of view petite brunette and she acted like a child I kid you not. Just how a third grade girl wouldwhisper in someones ear and point. I didnt know having a new card made you popular. I am no longer a customer and ill use social media to spread the word. You suck