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I was having great feelings about this company. Unfortunately the item I recently ordered is not compatible with my cell phone. I need to return it and I have searched all over this site on returning this item. They make it very difficult to return it and I am very frustrated and discouraged about this. I will NOT recommend this company again to my friends. So sad when an online company pulls this tactic on their customers. No, they are not in another country. My package has a return label from Hebron, Ky 41048