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I just purchased a skirt size XXL equal to a size 18. I wear a size 14. Skirt is too small and lacked about an inch to close. I advised my rep I wanted to order something else in exchange and was advised I would be charged $6 to return the item. <br /> <br /> That is definitely not customer friendly because we don't have the privilege of trying clothing items on and items sold are not always true to size. <br /> <br /> I'm going to pay to return it and request a refund for the balance. You have just lost a valued customer who has ordered AVON for more than 30 years.