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First of all I will start by saying Nordstrom Return Policy has Never changed. Use your best judgement... If the item is worn out can you return it? Should you be able to return it? If the item is damaged in what YOU believe is to soon, example: &quot;I've only had these flip-flops flops for a year!&quot;, should you be able to return it? <br /> In most situations we Still Absolutely return these items, it's our commitment to service. Do we Always, no, each case is different. What I am hearing is how upset people are on getting a gift card,which Never Expires and can be used on literally thousands of items. <br /> Secondly, the reason behind interrogation,as former commenter stated, is not interrogation at all! We literally have 6 different ways to look up purchase history to ENSURE customer is getting back the price THEY PAID not current value, which is extremely important as items purchased over a year prior to you returning them are more than likely WAY less than you purchased them! I have personally spent an hour trying to locate an item because of this, because that is what it takes to find transactions when customers are unaware of how long ago they purchased. Service is Key, Yes, but please have patience, we are trying to help YOU. Getting rude is not going to speed up the process, it is not going to Help in any way! <br /> Please understand that we are only trying to help you get back what was PAID.