Report Abuse

Flag a comment for removal



Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Nordstrom's customer service still exceeds most other brick and mortar retailers. No retailer can give their merchandise away for free. I keep most of what I order, but I definitely use Nordstrom as my first stop due to the free shipping and free returns. They have quality brand names and great customer service, still. They are not the only retailer that refunds in the form of original payment---it makes good economic sense. This is a retailer that I want to remain afloat, and I'm willing to accept a few reasonable compromises for that to happen.