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I am disappointed in Nordstrom s change of return policy. I recently purchased a pair of shoes- paid for half with a gift card and half with cash. TheY didn't go with what I wanted to wear them with, and I found a better pair at another retailer. Knowing Nordstrom cash back policy, I thought I could return them, get my full amount back in cash and go get the other shoes. (I'm not gonna lie- I love the store so much, family and friends give me gift cards for special occasions- 80% of the time, I keep what I buy, but I do sometime return to get the cash back for something somewhere else- it's one of the reasons I love the store so much)- they told me about the new policy. Insisted on putting half on the gift card again. It's not a huge issue- but I'm no longer as pro-Nordstrom as I once was. I will be asking for visa gift cards from now on and do my shopping somewhere else. It's to bad they felt they had to change to be like every other store because of a few faulty people. They no longer have what used to set them apart.