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Same thing happened to me. I bought @ Sears online. On the receipt it says I can return to Sears store and there is no time limit specified. Item was shipped May 2nd. I tried to return today June 5th. I was told they could not take it back or even give me a store credit since it was past 30 days. I told them it was shipped on the 2nd but I did not get for a few days. Supervisor said she couldn't do anything and that "that's why they include a shipping label for returns." I am also done with Sears. It's a sure sign that they will not be in business much longer.