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I bought a birthday gift for my mom at Sears 34 days ago. I gave it to her yesterday. The capris and top I purchased were too big. We went to Sears to return them today with the gift receipt and tags still on the items. They were more than happy to exchange the Land's End top, however, they refused to exchange the pants! We were told that it was past 30 days and we could not exchange or get store credit for the item, even with the receipt. Not one to take no for an answer, I went to another register and attempted to return them without a receipt. I was asked to provide the phone number of the purchaser. When there was no receipt less than 30 days old under the phone number I was told I could not return or exchange the item. I asked the clerk what would happen if someone was not a shop your way rewards member, purchased something and gave it as a gift. I was told that unless the recipient had the receipt and returned it in less than thirty days he or she would not be able to return it. I was given a phone number to call because my refund was declined. The customer service agent was useless and just kept telling me there was no way to return anything ever after thirty days. I will absolutely never buy another gift for anyone at Sears!